Privacy Policy
Last Updated: February 14, 2026
1. Introduction
Welcome to Cryptova ("we," "our," or "us"). We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our crypto portfolio tracking platform at cryptova.com (the "Service"). By accessing or using our Service, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
2. Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide when you: create an account (name, email address, payment information); use our Service to track your crypto portfolio; connect wallets or exchange API keys; contact our customer support; or subscribe to our newsletter or product updates.
2.2 Business Data from Third-Party Sources
To display your portfolio data, Cryptova connects to blockchain networks and exchange APIs using credentials you provide. We access publicly available on-chain data (wallet balances, transaction history) as well as exchange data via read-only API keys. This data is used exclusively to power your dashboard and is never shared or sold.
2.3 Automatically Collected Information
When you access our Service, we automatically collect certain technical information, including: device information (IP address, browser type, operating system); usage data (pages visited, features used, session duration); and cookies or similar tracking technologies to maintain your session.
3. How We Use Your Information
We use the information we collect to: provide, operate, and maintain our Service; display your live crypto portfolio across wallets and exchanges; generate AI-powered market insights and alerts; process payments and manage your subscription; send transactional emails (account notifications, billing, service updates); improve and optimise our platform; respond to customer support inquiries; detect and prevent fraud or abuse; and comply with legal obligations.
4. Wallet & Exchange Data
4.1 Read-Only Access
Cryptova uses read-only API access to connect your wallets and exchanges. This means we can only view your portfolio balances, transaction history, and asset positions. We cannot move, trade, or access your funds in any way. Your private keys are never requested, stored, or transmitted through our Service.
4.2 Third-Party Integrations
To power certain features, Cryptova integrates with third-party services including blockchain data providers, exchange APIs, and analytics platforms. These integrations operate under their own privacy policies. We only share the minimum data necessary for each integration to function.
4.3 Data from Exchanges
When you connect an exchange account, we store your read-only API key securely using AES-256 encryption at rest. Exchange credentials are used solely to retrieve your portfolio data and are never shared with third parties. You can revoke exchange access at any time from your Cryptova account settings.
5. Data Sharing and Disclosure
We may share your information with: service providers (payment processors, hosting providers, and analytics services) who assist us in operating our platform; legal authorities when required by law, court order, or government regulation; and in connection with a merger, acquisition, or sale of assets. We do not sell your personal information to third parties.
6. Data Retention
We retain your personal information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce agreements. When you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain it by law.
7. Your Rights (GDPR and Privacy Laws)
Depending on your location, you may have the following rights: Access — request a copy of the personal data we hold about you; Correction — request correction of inaccurate information; Deletion — request deletion of your personal data (subject to legal exceptions); Portability — request transfer of your data; Objection — object to certain processing; Restriction — request restricted processing; and Withdraw Consent where we rely on it. To exercise these rights, please contact us at privacy@cryptova.com. We will respond within 30 days.
8. Data Security
We implement appropriate technical and organisational security measures to protect your information, including: encryption of data in transit (TLS) and at rest (AES-256); regular security assessments; strict access controls and authentication; and secure cloud infrastructure. However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to: maintain your session and preferences; analyse usage patterns and improve our Service; and provide personalised features. You can control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of the Service.
10. Children's Privacy
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us at privacy@cryptova.com and we will delete it promptly.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place — including Standard Contractual Clauses where required — to protect your information in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new "Last Updated" date, and by sending an email notification for significant changes. Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Email: privacy@cryptova.com — Website: cryptova.com. We will respond to your inquiry within 30 days.
14. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the CCPA: the right to know what personal information we collect, use, and disclose; the right to request deletion of your personal information; the right to opt-out of the sale of personal information (we do not sell personal information); and the right to non-discrimination for exercising your privacy rights. To exercise these rights, contact us at privacy@cryptova.com.
This Privacy Policy is effective as of June 14, 2026 and governs your use of Cryptova's services.